Thank you for shopping with PT Duta Swarna Dwipa. We value your trust and are committed to providing quality products and reliable services. Please read our Refund and Returns Policy carefully to understand your rights and obligations.
1. Eligibility for Returns
- Items are eligible for return within 7 days of receipt.
- Products must be unused, in the original packaging, and in the same condition as received.
- Proof of purchase (invoice or receipt) must be provided.
2. Non-Returnable Items
The following items cannot be returned:
- Perishable or consumable goods (e.g., certain chemicals, lubricants).
- Customized or special-order products.
- Clearance or promotional sale items.
3. Process for Returns
- To initiate a return, please contact our customer support team at marketing@dutaswarnadwipa.co.id or via the WhatsApp button on our website.
- Once approved, we will provide return instructions and the return address.
- Customers are responsible for return shipping costs unless the return is due to our error (wrong item, defective product).
4. Refunds
- Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–14 business days to your original method of payment.
- Shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
- Items may be exchanged only for the same product or a product of equal value (subject to stock availability).
- If the requested replacement item is unavailable, a refund will be issued.
6. Damaged or Defective Items
- If you receive a defective or damaged item, please contact us immediately with photos and details.
- We will arrange for a replacement or refund at no additional cost to you.
7. Contact Us
If you have any questions regarding this policy, please reach out via the contact us page or email marketing@dutaswarnadwipa.co.id. Our customer service team will be glad to assist you.
PT Duta Swarna Dwipa reserves the right to amend this Refund and Returns Policy at any time to reflect updates in our operations or legal requirements. Please review this page periodically for the latest information.